Field Service
- Nationwide Service Coverage
- Field Service Engineers in key US metro areas
- Factory Trained
- Field Engineers Carry Key Spares for Same-Day Repair
- On-site Services Include: Pre-site Inspection, Installation, Operator Training, Remedial Repair, Preventive Maintenance
Parts Warehouse, Repair Center, and Training Center
- Located in Lombard, IL (Chicago)
- Order Fulfillment: Pick, Pack & Ship
- Warehousing: Multi-Million Dollar Inventory
- Purchasing: Global/Multi-Vendor
- Parts Repair and Refurbishment
- Partners with other “ETS-like” Service Companies
- Operator and Maintenance Training
Telephone Support
- Incoming 800 Numbers
- Front line support for customers and field staff
- Call logging and tracking
- Dispatch to field when necessary
- Call resolution and history database
Engineering
- Extend useful life of equipment beyond OEM End of Life
- Reliability Improvements
- Alternate Sourcing of Parts
- Vendor Qualification
- Repair and Refurbishing
- Cost Savings
Service Agreements
- Complete Range of Service Agreements
- Agreement Options Include: Premium Care, Full Care, Basic Care, Phone Care
- Peace of Mind
- Predictable Service Costs
