Services

 Field Service

  • Nationwide Service Coverage
  • Field Service Engineers in key US metro areas
  • Factory Trained
  • Field Engineers Carry Key Spares for Same-Day Repair
  • On-site Services Include: Pre-site Inspection, Installation, Operator Training, Remedial Repair, Preventive Maintenance

 Parts Warehouse, Repair Center, and Training Center

  • Located in Lombard, IL (Chicago)
  • Order Fulfillment: Pick, Pack & Ship
  • Warehousing: Multi-Million Dollar Inventory
  • Purchasing: Global/Multi-Vendor
  • Parts Repair and Refurbishment
  • Partners with other “ETS-like” Service Companies
  • Operator and Maintenance Training

 Telephone Support

  • Incoming 800 Numbers
  • Front line support for customers and field staff
  • Call logging and tracking
  • Dispatch to field when necessary
  • Call resolution and history database

 Engineering

  • Extend useful life of equipment beyond OEM End of Life
  • Reliability Improvements
  • Alternate Sourcing of Parts
  • Vendor Qualification
  • Repair and Refurbishing
  • Cost Savings

 Service Agreements

  • Complete Range of Service Agreements
  • Agreement Options Include: Premium Care, Full Care, Basic Care, Phone Care
  • Peace of Mind
  • Predictable Service Costs

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