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Your Partner in Service

Keeping your digital output equipment up, running, and producing high-quality output is ETS's specialty.

At Elite Technical Service (ETS), we’re more than just a service company; we’re your partners and friends in business. We know the importance of keeping equipment up and running 24/7, 365 days a year – it’s why we’re committed to having the highest level of customer satisfaction in the business. Learn more →

Our Services

Field Service

Nationwide Service Coverage, Field Service Engineers in key US metro areas

Parts Warehouse, Repair Center, and Training Center

Located in Lombard, IL (Chicago)

Telephone Support

Incoming 800 Numbers, Front line support for customers and field staff

Engineering

Extends useful life of equipment beyond OEM End of Life

Service Agreements

Complete Range of Service Agreements

See our full list of services →

Testimonials

  • The technicians from Elite Technical Service always respond very quickly when we call for service. They are extremely knowledgeable and thorough in their work and generally get our equipment up and running very quickly. In fact, at times they seem to know more about the equipment they service than the manufacturer does. In addition to being extremely helpful, they are always a pleasure to be around. I would definitively recommend Elite Technical Service to anyone in the industry without hesitation.
    -Kenneth Bledsoe, Duggal Visual Solutions

  • We purchased our first Agfa D-Lab in June of 2003, the second in 2009. The technicians at Elite Technical Service have been terrific in their support, whether talking us through a situation, or having parts and a technician at the lab the next day. Elite Technical Service promptly returns our phone calls and are incredibly knowledgeable and patient as they walk us through the answer to a problem. We are a very satisfied customer and highly recommend Elite Technical Service.
    -Meryl Baker, Christmas City Studios

  • I've owned an Agfa D-Lab2 since 2004. When Agfa went out of business I wanted a company that could service the d-lab with parts and maintenance. I signed up with Elite Technical Service, and I have been extremely happy with their service. Elite Technical Service's phone support is excellent, most times they can solve the issue over the phone, but if not, they will always have a tech person at my lab the next day. I find this company outstanding to do business with. My thanks to Elite Technical Service for their help.
    -Pete Martin, Village Photo

  • I'm in Sioux Falls South Dakota and the only shop outside the Twin Cities area printing with a Lightjet 5000RS. If I have any problems with the hardware or software the techs from Elite Technical Service are here. They're knowledgeable, accessible and prompt. If my machine is down, they're here within 24 hrs - with parts - to get me up and running. Plus they come in and perform maintenance to keep the Lightjet operating at its peak level and to minimize down time. Good people!
    -Dennis Lange, Creative Surfaces

  • ARISTO is a leading manufacturer of large format, computer-controlled, flatbed cutting and routing machines located in Hamburg, Germany. Elite Technical Service has been an authorized service partner for us in the United States for over 7 years, performing installations, operator & applications training, warranty repair, after warranty repair, and relocation services. We recommend ETS to any manufacturer looking for quality service for their products.
    -Michael Hock – Chief Sales Officer, ARISTO Graphic Systeme GmbH & Co. KG.

  • We have had our Aristo TL-48 since Fall 2014 and it has tremendously saved us not only money but time. John and Todd are incredible with their technical support. Any problem – solved! Elite Technical Service answers our calls and John is here next day. Service and experience truly above and beyond! I definitely recommend Elite Technical Service for all your Aristo parts, service and training. Thank you guys!
    -Victor A. Ramirez , Chicago Transit Authority

See our full list of testimonials →